FAQ
Clean the jacket first, then apply a suitable technical waterproofing treatment according to the product instructions. Avoid standard fabric softeners, as they can reduce the fabric’s performance.
Not the right fit? Send it back within 30 days and we'll swap the size or color, or refund you in full. Start it from your account under Orders, or reach our care team and we'll set it up — returns are free, worn-in or not, as long as the shell's in one piece.
Close all zips and fastenings, then wash your jacket on a gentle cycle with cool water and a mild detergent. Do not use bleach or fabric softener.
Get in touch with our support team through the contact page and include your order number where relevant so we can help you quickly.
